Last updated on March 05, 2023.
ExpoSim (Innoevent Technologies Private Limited (“ExpoSim”, “Company”, “We“, “Us“, or “Our“), owns and operates the website ExpoSim (hereinafter referred to as “the Platform”) is committed to protecting Your privacy and the Personal Data (defined hereinafter) that You share while using the Platform.
ExpoSim is a virtual, hybrid and metaverse event hosting technology platform which enables Hosts to organise Events and connects them with Participants for providing them Services through the Platform.
1. Our statement of privacy practice
We are not in the business of selling Personal Data collected by Us from You. We use Your Personal Data to provide Services to You, service Your requests, process payments for the Services, communicate with You regarding the Services, generally maintain Your Account with Us, and enhance and customize Your overall experience on the Platform.
2. Manner of collection of Personal Data
We collect Personal Data about You by different methods including through:
Information You voluntarily provide Us including during Account creation
This comprises of the Personal Data You provide directly to Us including while creating an Account with Us, subscribing to Our Services, attending in an Event, by providing Payment Details, or while providing feedback or by contacting Us; and
Information automatically collected
Certain Personal Data about You is automatically collected by Our systems, in connection with Your use of Our Services and/or visit to Our Platform through cookies, third – party tools, server logs and other similar technologies.
3. Data We collect about You
We collect the following categories of data about You:
This includes Your image (profile picture) and complete name, email address, complete address, pin code, city, country, mobile/telephone numbers, username or similar identifier, title or designation and name of the organisation, if applicable.
This includes Payment Details and other information regarding payments You make available to Us and other details of products and Services You have accessed or used through the Platform. We do not store card details on Our servers. Credit and debit card payments are processed by Third Party Service Providers engaged by Us, including payment aggregators or gateways on their secure payment server and all card details are fully encrypted and stored by them.
This includes Your internet protocol (IP) address, third party tools, browser type and version, software and hardware attributes and information, time zone setting and location, browser plug-in types and versions, internet service provider, cookie information, type of camera, microphone or speakers, device information, operating system and website, browser actions and patterns and other technology on the devices You use to access the Platform and/ or the Services.
Account data, User communications and Posts
This includes Your username and password (stored in encrypted format), Events attended by You (including duration, participation/engagement, join and leave time), Your interests, preferences (including communication preferences) and how You use the Platform and Services, Your correspondences, emails, testimonials, networking tables, postings, reviews, chat rooms, feedback and survey responses.
4. Use of data collected
Our primary purpose in collecting Personal Data is to provide You with a secure, smooth, efficient, and customised experience on the Platform. In general, We process Your Personal Data and non-Personal Data to create, develop, operate, deliver, and improve the Platform and the Services. We shall use this information in the following ways:
To create and manage Your Account;
To meet or fulfil the reason You provided the Personal Data to Us;
To provide, maintain, develop, protect, and improve the Services including testing, research, analysis, and development of the Platform;
To understand Your preferences and to enhance and customize Your experience of using the Platform;
To communicate with You about the Services, including Service announcements, notices, updates, or changes;
To provide support and assistance for the Services;
To personalize Platform content and communications based on Your preferences;
To process transactions including purchase of Tickets or availing of Subscription Plans, as may be applicable;
To perform data analysis, analyse trends, internal research for technological development;
To share such Personal Data with any Third Party Service Providers engaged by the Company, in the course of providing or enabling provision of the Services through the Platform;
To protect against or deter fraudulent, illegal, or harmful actions and maintain safety, security, and integrity of the Platform and/or the Services;
To respond to law enforcement requests as required by applicable law, court order, or governmental regulations.
- If you are a Host, in addition to the above, We may also use your Personal Data for the following purposes:
To communicate with you about the offers and features in relation to the Services; including serving targeted offers and ads through the Services; and
To provide marketing communication to you.
It is hereby clarified that such offers, ads or marketing communications as referred in clauses (i) & (ii) above are not directed towards Participants.
We will not collect additional categories of Personal Data or use the Personal Data collected by Us for materially different, unrelated, or incompatible purposes without seeking Your express consent.
Further, We may send You emails regarding Your use of the Services. If You do not wish to receive communications from Us, please indicate Your preference by emailing Us at [email protected] You will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications. Also, We may receive a confirmation when You open an email from Us, which helps Us improve Our Services.
If you are a Host, We may also send promotional emails to you. However, We will provide you the ability to opt-out of receiving such promotional emails from Us. If you do not wish to receive promotional communications from Us, please indicate your preference by emailing Us at [email protected]
If you are a Host, We may also use your name and logo for external marketing and promotions, including on our website or in our other marketing collaterals.
5. Disclosure of Personal Data
ExpoSim may disclose Your Personal Data to third party vendors and service providers including payment aggregators, processors or gateways (“Third Party Service Providers”), to facilitate the provision of Services (or any part thereof) through the Platform and to provide services, such as auditing, data analysis, and to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our Services. ExpoSim may also disclose Personal Data of Hosts to Third Party Service Providers for seeking their assistance with delivery of relevant marketing messages and advertisements to Hosts. ExpoSim contractually mandates these Third Party Service Providers to keep such Personal Data confidential and use it only for the purposes for which ExpoSim discloses it to them.
ExpoSim may share or disclose Participant’s complete name, email address, designation, organisation, country, and city and other information that may be required by the Host, whose Event the Participant wishes to attend. If You are a Participant, You expressly consent to the disclosure of Your aforementioned Personal Data by ExpoSim to the relevant Host whose Event You wish to attend. Further, ExpoSim may also share participation related details (including in the booths in the arena) of the Participants with the Host from time to time. Such participation related details may include the number of Participants who joined an Event, number of visits by the Participants to a booth in the arena on the Platform, number of new registrants for an Event, number of repeat registrants for an Event, etc. Please note that ExpoSim is not liable for the treatment of such information thereafter by the Host.
Please note that any Event Content or Personal Data that You share or upload during any Event, either as a Participant or as a Host, accessing any of the interactive features on the Platform, including turning on Your video camera or audio feature on the Platform or a message or a chat sent by You or content shared by You, can be viewed by other Users participating in that Event including exhibitors and sponsors.
We may share aggregated anonymized (and de-identified) information about You with third parties either through the Platform or otherwise, at Our discretion. We may also provide Platform level recommendations on matters relating to Services and Hosts, which may be conducted by ExpoSim or any Third Party Service Provider engaged by ExpoSim on its behalf, for this purpose.
ExpoSim takes reasonable steps to help protect Your rights of privacy and Your Personal Data in an effort to prevent loss, misuse, unauthorized access, disclosure, alteration, or destruction of such information, in compliance with applicable laws. The technical and organizational measures adopted by Us to protect Your Personal Data have been determined after taking into account state of the art technology, the cost of implementation and the nature, scope, context and purposes of processing as well as the risks of varying likelihood and severity for rights and freedoms of natural persons posed by the processing, both at the time of the determination of the means for processing and at the time of the processing itself. We have implemented measures that ensure that only Personal Data which is necessary for each specific purpose of processing is processed.
When Payment Details and other payment card account information is being transmitted on or through the Platform, it will be protected by encryption technology. You expressly consent to the collection and sharing of Your information including Personal Data with Third Party Service Providers to process payments and manage payment card information. ExpoSim does not itself store Your payment or payment card information and does not have direct control over or responsibility for Your payment or payment card information. ExpoSim takes reasonable measures to protect the transmission of Your payment or payment card information and/or Personal Data to ensure that they are secure. However, ExpoSim assumes no liability or responsibility for disclosure of Your information including Personal Data due to errors in transmission, unauthorized third party access, or other causes beyond its reasonable control. You play an important role in keeping Your Personal Data secure. You shall not share Your user name, password, or other security information for Your Account with anyone.
7. Transparency and Consent
Your acknowledgement: All information disclosed by You shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/ genuineness/ misrepresentation/ fraud/ negligence, etc. of the information disclosed by You shall lie on ExpoSim, nor will ExpoSim in any way be responsible to verify any information obtained from You.
You shall ensure and confirm that the Account information provided by You is complete, accurate and up to date. If You provide any data that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or if ExpoSim has reasonable grounds to suspect that such data is untrue, inaccurate, not current or incomplete, ExpoSim has the right to suspend or terminate Your Account and refuse any and all current or future use of the Platform (or any portion thereof) at its discretion and/ or the Services, in addition to any right that ExpoSim may have against You at law or in equity, for any misrepresentation of information provided by You.
8. Withdrawal of consent
9. Right to Erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables You to request the deletion or removal of Your personal information where there’s no compelling reason for Us to keep it. Such right of erasure can be exercised by writing to Us at [email protected] This is not a general right to erasure; there are exceptions, such as when the law requires Us to retain certain personal information about You or where such retention is required for providing Our services to You, etc.
10. Public Posts
You may provide Your feedback, reviews, testimonials, etc. on the Platform on Your use of the Services provided by the Company (“Posts”). Any content or Personal Data (for instance, Your name, designation, name of the organisation) and Posts that You share or upload on the publicly viewable portion of the Platform (for instance, on discussion boards, networking tables, in messages and chat areas, etc.) will be publicly available, and can be viewed by other Users and/ or other visitors on the Platform. Your Posts shall have to comply with the conditions relating to Posts and feedback as mentioned in the Terms and will also be governed by the terms and conditions provided therein. The Company retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Company, does not comply with the conditions in the Terms. The Company reserves the right to use, reproduce and share Your Posts for any purpose and in any manner as may be determined by ExpoSim in its sole discretion. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.
11. Links to Third Party Sites and collection of information
12. Information shared by Participant directly with Host
In case You are a Participant and/or a Host, You agree that You are solely responsible for Event Content displayed or uploaded by You in using the Services and for complying with all applicable laws pertaining to such Event Content, including, but not limited to, laws requiring You to obtain consent or permission of any third party to use any such content or portion thereof and to provide appropriate notices of third party rights including in respect of any name, identity, likeness or voice, submitted by You during an Event. You further represent and warrant that You have the right to upload or share such Event Content and that such use or reproduction thereof, does not violate or infringe on any rights of any third party, including intellectual property rights.
Further, the Host shall have the right to use the Event Content of the relevant Event in any manner as the Host may deem fit. In case You are a Participant, You hereby grant the Host of the relevant Event, the right to record, use, reproduce, download, distribute, adapt, publish, display (including recording thereof), globally, any content submitted, displayed, posted or communicated by You while participating in that Event, forming part of the Event Content, in any manner and form as may be determined by the Host. If You do not wish to provide such right to the Host, You may refrain from using the Platform and/or any Services provided therein.
Further, in case You are a Host, You hereby provide Your consent and authorise ExpoSim to record all Events hosted by You by default, for and on Your behalf. The Host of an Event may, at any time, also instruct ExpoSim to delete copies of any previously recorded Event hosted by such Host. Upon receipt of such instruction from a Host, ExpoSim shall promptly delete all recordings of the relevant Event in its possession.
You may also set Your browser to block all cookies, including cookies associated with Our Services, or to indicate when a cookie is being set by Us. However, it is important to remember that many of Our Services may not function properly if Your cookies are disabled.
14. Data Retention
The information that You provide to Us would be stored until You have an Account with Us or until such time as We are required to provide Services to You or till it is necessary in relation to the purposes for which such data was collected or to store the information to resolve disputes, enforce Our agreements, and as required under applicable law. We may further retain information in an anonymous or aggregated form where that data would not identify You personally.
16. Contact Details
17. Grievance Officer
Children’s Online Privacy Protection Act of 1998
The Children’s Online Privacy Protection Act of 1998 (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13 (thirteen) years of age. If You are a child under 13 (thirteen), please do not attempt to register for or otherwise use the Services or send Us any of Your Personal Data without obtaining the consent of Your parents. If We learn We have collected Personal Data from a child under 13 (thirteen) years of age, We will delete that information as quickly as possible. If You believe that a child under 13 (thirteen) years of age may have provided Us Personal Data, please contact Us at [email protected].
Additional Rights and obligations for Users located in the European Economic Area (EEA) and the United Kingdom